German-Speaking Customer Experience Specialist – Valencia, Spain Role Overview Join a leading Outsourcing/BPO company in their Valencia office As a German-speaking Customer Experience Specialist, you will be the primary point of contact for customers, ensuring a seamless and high-quality journey across multiple channels. This is an on-site role in a dynamic, collaborative environment designed to enhance customer retention and satisfaction. Your Responsibilities Multichannel Support: Engage with customers via phone, email, live chat, and social media platforms. Personalized Care: Provide tailored support by actively listening and addressing specific customer concerns with empathy. Problem Solving: Deliver professional guidance and effective solutions to maintain high satisfaction levels. Continuous Improvement: Identify customer needs and escalate suggestions for internal process enhancements. Targets & Quality: Strive to meet and exceed KPIs related to quality, productivity, and overall customer experience. Requirements Languages: Native or fluent German (C1)



and proficient English (B2). Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain . Experience : Previous background in sales and customer service. Skills: Excellent interpersonal skills, empathy, and the ability to work both independently and as part of a team. Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools. Mindset: Passionate about customer experience and thrives in a fast-paced, customer-centric environment. The Offer Location: Modern office in Valencia, close to the beach with sunny weather year-round. Well-being & Perks: Free lunch provided in the office. Private health insurance. Bootcamp sessions twice a week and Friday team drinks. Language Support: Spanish lessons available for non-native speakers. Growth: Career development support with access to professional training. Extras: Paid training, competitive base salary, and the opportunity to start immed

📌 German-Speaking Customer Experience Specialist (Valencia)
🏢 Kats Recruitment
📍 Valencia