Danish-Speaking Service Desk Specialist – Barcelona,
Spain Role Overview Join a general leader in customer experience as
a Technical Support Advisor In this role, you will provide
1st-level IT support to end-users, troubleshooting hardware and
software issues to ensure a seamless digital experience. You will
work within a collaborative international team with significant
opportunities for professional growth. Your Responsibilities
Technical Support: Provide 1st-level IT assistance via phone,
email, chat, and self-service portals. Troubleshooting: Diagnose
and resolve hardware and software issues, identifying root causes.
Incident Management: Track and manage incidents using internal IT
service management (ITSM) systems like ServiceNow. Problem Solving:
Maintain a high first-time resolution rate using internal tools and
knowledge bases. Collaboration: Assist users with system access and
day-to-day technical issues, escalating complex cases to 2nd-level
support when necessary. Documentation: Ensure all requests are
properly categorized and documented. Requirements Languages:



Fluent
Danish (C1 or higher) and strong English skills. Legal Status:
Candidates must hold an EU Passport or a valid Work Permit for
Spain . Experience: Previous experience in IT support (1st or 2nd
level) is an advantage. Technical Knowledge: Familiarity with
Windows 10, Office 365, and MS Teams. Skills: Analytical mindset,
customer-focused attitude, and the ability to work independently in
a remote setup. The Offer Work Model: Fully remote position based
in Spain. Compensation: Competitive salary plus performance-based
bonuses. Relocation Support: Available if you are moving to Spain
for the role. Development: Structured onboarding, continuous
training, and clear career progression paths. Benefits: * Work in a
multicultural and international team. Retention bonuses. Enjoy the
Spanish lifestyle—sunny weather and proximity to the beach Are you
a tech-savvy Danish speaker ready for a career move to

📌 Danish-Speaking Service Desk Specialist (Barcelona)
🏢 Kats Recruitment
📍 Barcelona