Job Overview We are seeking German-speaking customer service professionals to join an international service center based in Málaga, supporting customers across the hospitality, travel, tourism, and passenger services sectors . In this role, you will act as a key point of contact for German-speaking customers, delivering outstanding service throughout the customer journey—from pre-booking inquiries and reservations to in-stay support, post-travel assistance, and issue resolution. You will represent premium integral brands and ensure a seamless, customer-centric experience across all touchpoints. Key Responsibilities Serve as the primary contact for German-speaking customers via phone, email, chat, and digital platforms Manage reservations, bookings, amendments, cancellations, and guest requests efficiently and accurately Provide end-to-end support related to accommodation, travel itineraries, passenger services, and on-site guest experiences Resolve customer inquiries, concerns, and complaints with professionalism, empathy,



and solution-oriented thinking Coordinate with internal departments (operations, sales, logistics, and on-site teams) to ensure smooth service delivery Handle payment-related queries, refund requests, and booking confirmations in line with company policies Maintain accurate records in CRM and booking systems, ensuring compliance with data protection standards Proactively identify service improvements and contribute to customer satisfaction and loyalty Consistently meet quality, productivity, and customer satisfaction KPIs Required Qualifications & Skills Native or near-native German (spoken and written) Good command of English for internal communication and training Previous experience in customer service, hospitality, travel, tourism, airline, reservations, or guest services is highly preferred Strong communication skills with a customer-first mindset Ability to multitask and manage multiple customer interactions in a fast-paced environment Confide

📌 German Speaking Guest Experience Advisor (Málaga)
🏢 Kats Recruitment
📍 Málaga