Hey there Looking for your next step in the world of Customer Support & Success? ? ? About the Role: Support & Training – Customer Success Hi there ? At Loyal Guru, we are looking for a Support & Training Customer Success Specialist to join our team and deliver an exceptional experience to our clients. You will be responsible for supporting 5–10 accounts, ensuring proper guidance, problem resolution, and impactful training sessions. You will work closely with our Support & Customer Success Manager to keep our clients happy, engaged, and fully supported ? ? About Us Loyal Guru helps enterprise retailers unlock the full potential of customer loyalty. Our SaaS platform centralizes millions of data points in real time, enabling retailers to execute high-precision loyalty, personalization, and monetization strategies. We are rapidly growing across Europe and LATAM, and we're looking for talented, driven people who want to grow with us ? ? Day to day @ Loyal Guru In your day-to-day, you will: Answer, manage, and resolve tickets in JIRA efficiently and with a customer-first mindset.



Be the frontline of our Help Center , responding to any customer request or inquiry. Prepare custom reports and analyses to help clients improve their loyalty program performance. Coordinate with clients to understand campaign objectives, prepare configurations, and execute them in the platform. Analyze campaign results and suggest optimizations to improve outcomes. Prepare and deliver training sessions on different modules of our platform. Collect customer feedback and contribute ideas to help shape future product improvements. ? Information Security & Data Protection (ISO 27001) As part of the role, you will also: * Handle customer data, reports, and ticket information securely and in strict compliance with GDPR and internal security policies. * Ensure no sensitive customer information is shared through unauthorized channels. * Immediately report any suspected security incident, data leakage,

📌 JR Support Training – Customer Success (Cataluña)
🏢 Loyal Guru
📍 Cataluña