The Privacy and Customer Excellence Specialist is responsible for ensuring that Data Subject Requests (DSRs) are handled correctly, consistently, and efficiently across the group. This includes setting clear guidelines for how DSRs should be assessed, processed, documented, and answered in daily operations. The role combines hands-on operational responsibility with group-wide ownership of DSR ways of working, ensuring alignment between legal requirements and practical execution across Operations, Legal, IT, and Credit Risk & Analytics. Key Responsibilities Operational DSR Management Take overall responsibility for the day-to-day handling of DSRs across the group. Review incoming requests and ensure they are correctly classified and handled according to established guidelines. Ensure DSRs are answered within legal timelines and follow up on open or delayed cases. Handle complex, sensitive, or high-risk DSRs and act as an escalation point when needed. Guidelines & Ways of Working Develop, own, and maintain clear group-wide guidelines for how DSRs should be handled in practice.



Define how different types of DSRs should be assessed, including scope, data sources, exemptions, and response structure. Ensure guidelines are practical, easy to follow, and aligned with both legal requirements and operational realities. Update guidelines when regulations, systems, or business processes change. Ensure guidelines are understood and applied consistently across teams and entities. Processes & Continuous Improvement Own the practical DSR processes and ensure they reflect the established guidelines. Identify gaps, risks, and inefficiencies in how DSRs are handled. Drive improvements to simplify workflows, reduce manual handling, and improve quality and consistency. Support standardisation across the group while allowing for local operational needs. Coordination & Stakeholder Work Coordinate DSR handling between Operations, Legal, IT, and Credit Risk & Analytics. Ensure clear ownersh

📌 Privacy and Customer Excellence Specialist (Andalucía)
🏢 TF Bank
📍 Andalucía