Further Group is a fast-growing and dynamic company at
the forefront of innovation, leveraging cutting-edge technology and
a deep understanding of the healthcare sector to deliver turnkey
solutions for the treatment of serious medical conditions. Our
company works with insurers, large employers, and affinity
organizations worldwide, to accelerate consumer access to the best
treatment choices. As the general leader in our field, we are
seeking a highly experienced and dynamic individual to join us Case
Manager (Romanian Speaker). We are looking for a Case Manager
(Romanian / Bulgarian Speaker) who will play a key role in serving
ourcustomers and solving the claims within the agreed service level
and at the highest quality forour stakeholders. The ideal candidate
has experience in customer operations within the sector of health
insurance or second medical opinion. The Case Manager will assess,
plan, implement, monitor, and evaluate actions required to provide
the best remote support to the patient prior, during and after the
treatment.



The successful candidate will be accountable for the
full Customer Care cycle. As our Case Manager (Romanian / Bulgarian
Speaker), you'll get to: Perform efficiently the end-to-end process
of Claims and Customer Service always ensuring the best quality
service for all stakeholders. Follow defined processes and work
instructions as per Policy and service conditions, manuals, and
rules in place. Provide support to Claimants, Clients and Providers
via phone, chat, email, digital platforms or other as per
communication standards. Make sure the Claims process is seamless
connecting with the Medical Team, rest of the Customer Operations
Team, other internal Teams as necessary and external providers
(TPAs and Medical Providers). Collect and review documents and
medical information necessary for the claims process. Organize and
manage travel and accommodation. Maintain all case records
completed and up to date within internal systems (i.e., reco

📌 Case Manager (Madrid)
🏢 Further Group
📍 Madrid