Position: Customer Support Representative Location:
Barcelona/Malaga/Valencia, Spain Employment type: Full-time Work
model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming
customer inquiries (via phone, email, chat, or automated alerts)
and address user needs efficiently Record call details in the call
management system, ensuring timely responses and resolutions within
the agreed SLA Maintain up-to-date knowledge of services and
products, particularly those tailored to individual customer
applications Escalate any potential service issues to the senior
team members, as needed. Adhere to all project processes and
procedures Ensure compliance with the contractual SLA Provide
coverage for other Agents in their absence, whether within the same
team or across different teams Collaborate with the team on
specific projects, when requested Fulfill administrative
responsibilities, including managing holiday, sickness, and
overtime records Participate in regular team meetings Perform
additional tasks as assigned by the management, to ensure continued
service performance, quality,



and customer satisfaction.
REQUIREMENTS: Native / fluent in Danish both verbal and written.
Proficiency in English (minimum B2 level) A minimum of 1 year of
customer service experience is required experience in the
automotive industry is a plus. Familiarity with or experience
driving electric vehicles is preferred Competency in IT platforms,
equipment, and applications, including Windows, MS Office, and
internet configuration, is necessary Strong aptitude for working in
a customer service environment Excellent customer care skills, with
the ability to listen to and understand customer needs Capable of
taking ownership of calls and progressing them to resolution or
escalating them when needed. OFFER: Excellent remuneration package
based on experience, skills and performance Higher salary from the
7th month Working schedule: Monday to Friday, 08:00 AM - 05 PM Be
part of a dynamic and creative team

📌 Danish speaking Customer Support Representative (Barcelona)
🏢 The lemon Consulting
📍 Barcelona