David Kennedy Recruitment is working with a leading
mobile communications Company that is seeking to onboard a Dutch
speaking Customer Service Representative for their client support
for Alicante/Malaga in Spain . Position: Customer Service
Representative Location: Alicante/Malaga , Spain Work model:
On-Site/ hybrid model possible (2–3 days per week on-site,
depending on performance) Employment type: Full-time DUTIES AND
RESPONSIBILITIES: Handle inbound customer inquiries via phone,
chat, and email channels Support customers with mobile, internet,
and TV-related questions and issues Assist with SIM card
activation, mobile data setup, and account-related requests Guide
customers through TV box installation and home internet setup
processes Troubleshoot basic technical issues and provide effective
solutions Deliver professional, customer-focused, and
solution-oriented support Identify cross-selling and upselling
opportunities when appropriate Maintain accurate customer records
and interaction notes Collaborate with colleagues and internal




teams to ensure high-quality customer service Meet service quality,
productivity, and customer satisfaction targets. REQUIREMENTS:
Native-level Dutch (C2), English at B1 level or higher Strong
communication and customer service skills Customer-oriented mindset
with excellent problem-solving abilities Comfortable identifying
cross-selling and upselling opportunities Good computer literacy
and ability to learn new systems quickly Tech-savvy with an
interest in technology and telecommunications services Availability
to work rotational schedules, including evenings and weekends Legal
right to live and work in Spain with valid documentation (EU
passport or residency permit) Previous customer service, contact
centre, retail, hospitality, or sales experience Experience in
telecommunications, technology, or technical support environments
Experience handling phone, chat, or email support channels. OFFER:
Be part of a dynamic multilingual, mul

📌 Customer Service Representative (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía