Job Overview We are looking for a motivated and
customer-focused Dutch-speaking Customer Support Specialist to join
our growing team in Madrid. In this role, you will be the first
point of contact for Dutch-speaking customers, ensuring a
high-quality support experience and maintaining customer
satisfaction. Key Responsibilities Provide excellent customer
support via phone, email, and chat in Dutch and English Handle
customer inquiries, complaints, and requests in a professional and
timely manner Troubleshoot issues and provide appropriate solutions
or escalate when necessary Maintain accurate records of customer
interactions in the system Ensure customer satisfaction by
delivering a high standard of service Work closely with internal
teams to resolve complex cases Meet performance targets and KPIs
(response time, resolution rate, customer satisfaction)




Requirements Fluency in Dutch (C2 level) and good command of
English (B2 or higher) Previous experience in customer support or a
client-facing role is an advantage Strong communication and
problem-solving skills Ability to work in a fast-paced environment
Basic computer skills and familiarity with CRM systems Team player
with a proactive attitude What We Offer Competitive salary package
Relocation support (if applicable) Modern office in Madrid
International and multicultural work environment Career development
opportunities Training and continuous learning Preferred Profile
Customer-oriented mindset Strong attention to detail Ability to
remain calm under pressure Versátil and adaptable

📌 Dutch-Speaking Customer Support Specialist(Madrid-Based)
🏢 Cross Border Talents
📍 Madrid