Team Leader Expat – Viking Travel Care Viking Travel Care is looking to recruit an experienced and motivated Team Leader to strengthen and lead our Expat team. This role combines operational expertise, professional knowledge and people leadership , and is idóneo for someone with a strong background in travel assistance and insurance, as well as proven experience in team management. In this position, you will take full responsibility for leading a team of 12–14 employees , ensuring high-quality case handling, strong performance, and continuous development within the Expat function. You will act as a key link between internal teams, insurance companies, and external partners, while also actively contributing to daily operations. Key Responsibilities People & Leadership Responsibility Lead, motivate, and develop a team of 12–14 employees Conduct 1:1 meetings, performance reviews, and ongoing coaching Support onboarding, training, and professional development of team members Ensure a positive, structured, and high-performing team culture Handle staffing coordination, shift planning,



and workload distribution in collaboration with operations Professional & Operational Responsibility Act as main point of contact for insurance companies and external partners Participate actively in expat case handling and ensure high-quality resolution of complex cases Handle and respond to customer complaints in a professional and solution-oriented manner Ensure compliance with internal procedures, insurance terms, and service standards Support implementation of new clients and continuous improvement of workflows Drive knowledge sharing and best practice across the team Administrative & Coordination Tasks Oversee administrative processes within the Expat function Ensure efficient workflow across shifts, including case handling and task distribution Support operational reporting and process improvements Qualifications Minimum 2–3 years of experience in travel insurance assistance or a simil

📌 Team leader (Comunidad Valenciana)
🏢 VIKING
📍 Comunidad Valenciana