ABOUT THE COMPANY Hello Welcome to Plaza Premium Group, were people passionate about "Making Travel Better". We are a integral company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You dont need to be from this industry, you do need to be passionate. JOB RESPONSIBILITIES * Handle check in procedure and follow admission instruction; * Greet, receive and bid farewell guests at different airport spaces, i.e. security control, boarding gate, baggage claim, etc; * Assist guests with their needs within airport facilities, internet access requirements, baggage arrangement and transportation, shower and nap room booking * Carry out regular checks of all areas of the Lounge. * Assist in promoting various services and facilities of our airport lounges to customers, ensure able to deals * with guest requests and complaints promptly and effectively * Take care of lost and found items and the related documentation. * Handle confidential information, including guest records,



with a high degree of integrity. * Responsible for answering the telephone line and taking appropriate immediate action, as well as administrative tasks * Maintain accurate records including cash flows and receipts. * To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system. * To undertake other jobs assigned by supervisor from time to time. * Eventually carry luggage if needed JOB REQUIREMENTS * Relevant experiences in airports, hotel services or catering is an advantage * Outgoing, presentable with good interpersonal and communication skills * Good command of spoken and written English and Spanish (additional languages are desirable) * Able to work independently and under pressure * Rotative schedule * Microsoft Office package * Working location: MAD Airport

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🏢 Plaza Premium Group
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