Description
General Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

As a Merchant Support Specialist, you will play a critical role in protecting American Express, our customers and our merchant network. You will complete robust Know Your Customer, Anti-Money Laundering and financial crime prevention reviews with accuracy, consistency and sound judgement, ensuring merchant records are assessed in line with regulatory expectations, policy requirements and internal control standards.

This role is ideal for someone with strong attention to detail, curiosity and a control mindset.



Your work will help identify and mitigate financial crime risk, support effective business protection and contribute to a strong control environment. By making careful, evidence-based decisions every day, you will help ensure American Express continues to operate with integrity while delivering a positive experience for merchants and internal partners.

Responsibilities
- Complete UK Merchant KYC and AML reviews accurately and efficiently, applying policy, procedures and available evidence to support sound risk-based decisions.
- Review customer and merchant information with a high level of attention to detail, ensuring records are complete, accurate and aligned to regulatory and internal control requirements.
- Identify, investigate and escalate discrepancies, red flags or potential financial crime risk indicators to help protect the business, customers and merchant network.
- Maintain clear and timely communication with merchants, internal

📌 Merchant Support Specialist (Madrid)
🏢 American Express
📍 Madrid