Job Description:
An opportunity for Service & Performance Manager – General Services has arisen in Getafe (Madrid)

RESPONSABILITIES
- Restore the operational performance, KPI achievement, and contract compliance of the catering and vending services.
- Comprehensive management of Office Services in Getafe.
- Cross-functional support to other general services and FMRE Spain service lines.
- The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.

Main Responsibilities
- Catering & Vending - Getafe
- Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).
- Supervision of contractual compliance and SLAs with suppliers.
- Analysis of consumption data, trends, and optimization opportunities.
- Definition and implementation of continuous improvement plans.
- Budget management and cost control.
- Audit coordination.
- Action plan management.
- Adherence to applicable regulations and standards.

Office Services – Getafe
- Daily operational management of general office services.




- Supplier coordination and contract monitoring.
- Budgetary control of the area.
- Supervision of proper service operation.
- Incident response and agile problem resolution.
- Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, Others
- Support in monitoring supplier compliance.
- Reporting.
- Service audits.
- Participation in meetings.
- Implementation of control and monitoring tools.
- Definition and implementation of continuous improvement plans.
- Project leadership.

SKILLS
- Education: * Degree in Engineering or similar, EQF Level 7 (Master's level).
- Availability to travel
- Up to 3 years of experience in supplier management.
- Experience in KPI management and data analysis.
- Experience in vendor and contract management.
- Proficiency in Microsoft and Google analysis tools.
- Project management.
- Knowledge of SLAs and service contract

📌 Service & Performance Manager – General Services (Temp Agency) (Getafe)
🏢 Airbus
📍 Getafe