Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.

Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.

As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; you will proactively manage accounts, drive quote conversion, identify cross-selling opportunities, and oversee order execution from initial quotation to final logistics delivery.

Furthermore, you will have the following duties:

The objectives of the role are:
- Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performance
- Pipeline Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot)



to improve overall conversion rates and close open business
- Customer Experience Excellence: You will serve as a seamless, single-point interface to ensure doing business with Viking EMEA is smooth, efficient, and reliable
- End-to-End Ownership: You will oversee the customer journey from a technical inquiry and order booking to warehouse coordination and final invoicing

Core Responsibilities:

Account Management & Sales Support
Act as a bridge between customer and key stakeholders to enhance customer experience
- Build trust-based relationships with a designated portfolio of EMEA accounts
- Create accurate commercial quotations, input data into HubSpot, and systematically execute follow-ups
- Provide first-level technical product support and capture competitive market intelligence to share with the broader sales team
- Identify complex customer scenarios and champion process improvements to enhance service delivery

O

📌 Senior Customer Service Representative, Spain (Vigo)
🏢 Viking EMEA
📍 Vigo