About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the general Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments.
Job Overview
We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.
Key Responsibilities
Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
Maintain a high standard of communication,



ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
Contribute to team targets by maintaining high performance metrics and consistent quality scores.
Native or fluent French (spoken and written).
Valid EU passport (mandatory).
Strong problem-solving skills with a background or interest in the Customer Support Services industry.
Excellent interpersonal skills and a professional attitude toward client engagement.
Ability to thrive in an on-site, fast-paced international office environment in Sofia.
Commitment to excellence and a drive to succeed i

📌 French Speaking Solutions Consultant (España)
🏢 Mercier Consultancy Group
📍 España