The team Integral Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding global trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now like to expand our global cooperation with employees in Spain.
That is why we are seeking a
Service Manager - Global Trade IT Solutions (m/f/d). The Service Manager - Global Trade IT Solutions is responsible for the end‑to‑end provision, development, and continuous improvement of the IT service “customs solutions” for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders.
The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on-site.

Creating passion:



your responsibilities

Plan:
Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.

Build:
Document business requirements in a structured and comprehensive manner.
Collaborate with developers and the software vendor to assess feasible solution options.
Translate business requirements into actionable development tasks.
Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
Validate delivery estimates, technical feasibility, and resource needs with development teams.

Deliver:
Coordinate change readiness activities, including communication, training, and s

📌 Service Manager (Madrid)
🏢 Liebherr Group
📍 Madrid