About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in high-impact recruitment and business process optimization, ensuring that our partners thrive by building teams of exceptional professionals.
Job Overview
Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a dynamic French Speaking Player Support Specialist position in Bulgaria to provide world-class assistance within the fast-paced Gaming & Esports industry. This is a unique opportunity to join one of the most exciting French-speaking jobs in the region and elevate your professional journey in a vibrant, international environment.
Key Responsibilities
Act as the primary point of contact for players, ensuring an elite experience within the Gaming & Esports ecosystem.
Resolve technical queries, account issues, and billing concerns with a high degree of professionalism and efficiency.
Maintain deep knowledge of game mechanics,



tournament structures, and platform updates to provide expert guidance.
Provide proactive community support to foster engagement and loyalty among the Francophone player base.
Collaborate with internal quality assurance and development teams to relay critical user feedback.
Utilize sophisticated CRM tools to document interactions and track performance metrics accurately.
Ensure compliance with security protocols to maintain the integrity of the gaming platform and player data.
Native or fluent French (spoken and written) is mandatory for this role.
Valid EU passport (mandatory).
Demonstrable passion for the Gaming & Esports industry, including a solid understanding of current titles and trends.
Exceptional communication skills with the ability to handle high-pressure situations with empathy and precision.
Commitment to excellence and a desire to build a long-term career through these prestigious jobs in

📌 French Speaking Player Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España