Genesis Service BDC

CardinaleWay Genesis of Corona is seeking a motivated and customer-focused Service BDC Representative to join our team. This role is responsible for handling inbound and outbound customer communications, scheduling service appointments, following up on missed opportunities, and supporting the service department in driving customer retention and revenue growth.

The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment.

Key Responsibilities

Answer inbound service calls, emails, texts, and online inquiries promptly and professionally
Schedule service appointments accurately and efficiently
Conduct outbound calls for appointment confirmations, follow-ups, recalls, declined services, and maintenance reminders
Re-engage lost or inactive service customers
Maintain detailed and accurate customer records in CRM and DMS systems
Meet or exceed daily, weekly, and monthly performance metrics (appointments set, show rate, etc.)




Coordinate with service advisors and management to ensure seamless customer experience
Handle customer concerns and escalate when necessary
Follow dealership call scripts, processes, and compliance guidelines

Qualifications

Previous BDC, call center, or automotive service experience preferred
Strong phone communication skills with a positive, professional tone
Excellent organizational and multitasking abilities
Basic computer skills and experience with CRM systems
Ability to work adaptable hours, including some evenings and Saturdays if required
High school diploma or equivalent required

Compensation & Benefits

Competitive base pay + possible performance bonuses
Paid training
Health, dental, and vision insurance
Paid time off
401(k)
Employee discounts

What We Offer

Supportive team environment
Growth and advancement opportunities
Performance-driven culture
Established customer base

How To Apply

If you’re passionate about delivering exceptional custome

📌 GENESIS SERVICE BDC GENESIS OF CORONA (Abarán)
🏢 Cardinale Automotive Group
📍 Abarán