How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

This is a part-time position scheduled for up to 30 hours per week, with the flexibility to work additional hours based onoperational needs.

Summary Of Responsibilities

Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to

board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.

Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them

appropriately.

Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all

customers.

Displays a positive image of Delta.
Keeps customers informed while ensuring high‑quality service delivery.




Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and

required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the

location and operational requirements.

Subject to rotating shifts and off‑days.
May require outside work.
This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
Practices safety‑conscious behaviors in all operational processes and procedures.
Additional tasks may be required based on operational and business demands.

What You Need To Succeed (Minimum Qualifications)

Must have permanent valid authorization to live and work in the EU (including Spain) at the time of application. Delta does not provide visa

sponsorship for this role.

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📌 Part Time Customer Service Agent (Madrid)
🏢 Delta Air Lines
📍 Madrid