Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is idóneo for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.
Key Responsibilities
Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
Perform detailed vehicle walkarounds and accurately document customer concerns
Prepare and present service recommendations with transparency and professionalism
Coordinate with factory-trained technicians to ensure timely, high-quality repairs
Proactively communicate service updates via phone, text, or digital platforms
Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
Handle warranty and goodwill considerations in line with manufacturer standards
Qualifications
3+ years of experience as a Service Advisor
Proven track record of high CSI scores and strong sales performance
Exceptional communication, interpersonal, and client relationship skills
Experience with dealership systems such as Reynolds and Reynolds or CDK
Professional appearance and demeanor aligned with luxury brand standards
Valid California driver’s license with clean driving record
Preferred Qualifications
Familiarity with digital MPI (multi-point inspection) tools and video walkarounds
Work Environment
State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.
Benefits
Comprehensive medical, dental, FSA, and vision coverage
401(k)
Paid time off, sick leave, and holidays
Employee lease/vehicle purchase programs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to
📌 GENESIS SERVICE ADVISOR
GENESIS OF CORONA (Abarán)
🏢 Cardinale Automotive Group
📍 Abarán
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.