About Bnp Paribas

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

MISSION

Reporting to the General Service Manager, the Hospitality Manager will be responsible for coordinating reception and customer service services, catering services and wellness/work-life balance programs for employees, ensuring excellent and high-standard experience for customers, partners and employees who use BNP Paribas' offices and business centres in Spain.

Key Responsabilities

Reception Management

Supervise and coordinate the reception team to ensure professional and efficient attention, both physically and by telephone.
Manage the flow of visitors, and access control following the protocols defined by security, including compliance with the CAE law by suppliers.
Act as the main point of contact for the resolution of incidents related to customer and employee service.
Manage reservations for business center meeting rooms,



coworking spaces and visitor parking spaces, optimizing space occupancy.
Ensure that rooms are prepared (cleanliness, temperature, and furnishings) before each session.
Define procedures and keep the action manuals of each work center updated to guarantee the satisfaction of employees and customers.

Coordination of Catering Services

Manage the relationship with catering and canteen providers (Emilio Vargas) for the provision of breakfast, coffee breaks, lunches, and dinner services, ensuring the quality of the service
Coordinate with Communication, Security and Maintenance the events that take place in the Business Centers.
Supervise the quality, punctuality and presentation of vending and fruit services for employees.
Validate billing for directly managed services and ensure regulatory compliance.

Work-Life Balance And Wellbeing Services (Employee Experience)

Coordinate employee service p

📌 Hospitality Manager (Madrid)
🏢 BNP Paribas
📍 Madrid