Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0085309

YOUR MISSION

As the Finance & Ops Lead for Marketplace Experience you will own the financial narrative, cost performance, and governance of the Customer Refunds & Compensations (R&C;) team globally. You will be responsible for identifying, quantifying, and reducing compensation-driven value loss, improving structural cost efficiency, and leading high-impact integral cost-saving projects. This role focuses on measurable business impact, connecting operational friction to financial outcomes, and driving cross-functional alignment to ensure strict financial control over a budget of high double-digit millions a year.

THE JOURNEY

Own and drive global R&C; financial KPIs:



Track cost performance against Business Plans (BP) and Best Estimates (BE), identifying structural drivers of value loss and quantifying their financial impact.
Lead financial planning: Drive the creation of the R&C; BP, reforecasts, and monthly BE revisions, prioritizing high-ROI interventions and investment reallocating focus toward the biggest cost levers.
Challenge cross-functional teams: Identify inefficiencies, challenge regional teams on cost deviations, and ensure clear action plans with measurable outcomes to materialize opportunities.
Drive performance governance: Lead the R&C; Monthly Finance Review, ensuring consistent reporting, performance storytelling, and accountability for Glovo’s senior management.
Execute global cost optimization: Lead cross-functional projects (such as refining partner chargeback policies) and escalate systemic issues to advocate for structural fixes over short-term patches

📌 MX Finance (Barcelona)
🏢 Glovo
📍 Barcelona