Technical Support Engineer:
Sensormatic Solutions is a general leader in smart solutions for the retail sector. It helps brands and retailers make more accurate decisions using advanced technology and real-time data on inventory, customer behavior, and store operations.

With a strong focus on innovation, security and efficiency, Sensormatic drives more seamless, secure and personalized shopping experiences, accompanying merchants in their digital transformation on a global scale.

What will be your role?

This position is responsible for providing Technical support for our customers at Sensormatic installed at their sites across distinct countries in EMEA. The position will be part of a Tech Support Team responding to case management and remote support of technicians providing on-site assistance to open cases along with visiting customer’s premises if needed.

This role also includes ownership of incident triage, incident resolution, SLA achievement and improvement of customer experience.



A closed loop process is followed for providing customers with a timely resolution to incidents and status updates on their service requests within the committed SLAs.

What will your responsibilities be?
- Ticket management of incident cases from the customer and provide them with feedback of the status of the Tickets.
- Troubleshooting on raised cases.
- Running remote proactive/preventive maintenance routines.

What profile do we need?
- Bachelor of Science in Computer Information Systems or equivalent.
- Minimum 3 years in a customer facing technical support environment with experience required in all or most of these technologies: RFID,CCTV, Traffic analytics, EAS, Networking. Experience in CCTV (IP) and/or Networking.
- Intermediate level English. Other languages will be a plus.
- Good communication, customer orientation and autonomy in daily work.

What do we offer?

Johnson Control offers an interesting remuneration package according to your qualifications and experience. Y

📌 Technical Support Engineer (La Coruña)
🏢 Johnson Controls
📍 La Coruña