Summary:
Essential Duties and Responsibilities:
- Receives customer orders via the customer directly, from the sales rep, from a customer portal or from eCommerce.
- Ensures that all information is properly entered in ERP to be able to execute the customer order.
- Verifies customers who place orders are properly set up in M3 as a customer, and coordinate with stakeholders where necessary to ensure new customer setup is completed.
- Verifies product setup for new and existing product purchases. If products are not set-up, coordinate with the PUs to ensure that products are properly set-up for execution.
- Verifies customer pricing is setup for the products that are on the purchase order, and coordinate setup with the business where necessary.
- Assesses which is the appropriate order flow and manage the order entry process to ensure accurate transactions across business entities.
- Confirms that customer purchase orders conform to our requirements and verify their accuracy against the customer pricing and/or quotation.
- Delivers the initial order confirmation to the customers.




- Supports with processing transactions from eComm portal where appropriate.
- Resolves customer claims following PU review, with (e.g) credit and re-bills.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience:
- High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.
- 3-5 years of experience in customer service or other customer-facing role

Technical Skills/Physical Requirements:
- Experience in Oracle and M3 or similar system a plus
- Self-starter, highly motivated with excellent business-wide communication skills.
- Ability to wo

📌 Order Management Representative (Barcelona)
🏢 Hyperion Materials & Technologies
📍 Barcelona