As a Telephone Service Agent for FORTĒA®, you’re the first voice pharmacy partners hear. You don’t just answer calls, you drive conversations, register orders, and make things happen.
You sit right at the intersection of service and sales. Every interaction is a chance to strengthen relationships, support partners, and unlock growth.
If you’re confident on the phone, commercially sharp, and energized by human interaction, this is where you thrive.
- What you’ll do
You take ownership from the moment the phone rings.
- Handle inbound calls from pharmacy partners (B2B) with confidence and clarity
- Process orders accurately in Shopify and ensure smooth follow-through
- Identify commercial opportunities and forward qualified leads internally
- Build strong, trust-based relationships with pharmacy partners
- Act as the bridge between partners and internal teams
- Keep things organized, structured, and running efficiently
- What you bring
You’re someone who combines people skills with a commercial mindset.
- Native German (spoken and written)
- A confident and professional phone presence
- Experience in customer service, inside sales, or similar roles
- Strong ownership and ability to work independently
- Structured, reliable, and detail-oriented way of working
- Interest or basic understanding of health, pharma, or supplements is a plus
- What you’ll get
You’ll join a fast-moving environment where your impact is visible from day one.
- A role with real ownership and direct partner impact
- A mix of service and sales, no repetitive script work
- A collaborative, international environment
- Clear processes with room to improve and optimize
- The opportunity to grow with both the client and weWow
Why this role matters
This role directly impacts partner satisfaction, order flow, and revenue generation.
You’re not just supporting operations, you’re influencing growth. Every strong conversation improves r