Mobile Solutions Support Engineer
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Madrid, Spain | Hybrid

Global Mobile & Telecom Solutions

Keep critical mobile solutions running. Solve complex problems. Build better platforms.
Are you passionate about technology, engineering and solving complex technical problems ?
At Valid , we are looking for a Mobile Solutions Support Engineer to join our Operations & Support team within Mobile Solutions , based in Madrid.

You will work in a hands-on engineering environment supporting our Trusted Connectivity solutions , collaborating closely with Development, Product, Release and General Support teams.
This role combines:

Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations

Importantly, this is not simply a ticket-based support role . You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.





What will you do?
- Provide L2/L3 technical support and troubleshooting across products and production services.
- Investigate incidents, analyze logs and perform root-cause analysis .
- Monitor production environments and identify performance, availability and reliability issues.
- Develop and maintain operational tools using technologies such as Python, Java, Perl and Shell scripting .
- Support software deployments across staging and production environments .
- Troubleshoot connectivity and application issues using TCP/IP and protocol-tracing tools .
- Work with Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services .
- Support environments involving AWS, high availability, load balancing and clustering .
- Collaborate with global teams and customers during technical incidents and ensure appropriate communication and follow-up.
- Participate in on-call activities , provide on

📌 Mobile Solutions Support Engineer (Valencia)
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📍 Valencia