Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:
Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing general organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

THE ROLE

RESPONSIBILITIES




- Independently process all Client requests and independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
- Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
- Support and knowledge transfer Apprentices and/or Associates on Data Management, HR Administration and Customer Service activities
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Support regular and ad hoc Reporting activities
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
- Cond

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