Company Description

Job Description:
As a Product Support Engineer/Technician you will be handling the support level 1 and level 2_ _requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid having a hybrid model (3 days per week going to the office) and you will report to the Service Delivery Manager - EMEA.

Job Duties
- Level 1 and Level 2 support for customers and partners all around the world
- Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
- Constant tracking of every request from the beginning until its resolution
- Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
- Update, maintain and enhance the knowledge base

Qualifications

Qualifications:
At least four years of technical support experience
- Excellent written and verbal communication skills in English
- Good knowledge of Windows OS
- Good understanding of cloud technologies such as Azure or AWS,



Microservices is a plus
- Consolidated experience in virtualization, systems and network administration
- Very strong orientation towards customer service
- Curiosity and strong attention to details

Additional Information
We are the pioneers and trailblazers of a integral IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclu

📌 Product Support Engineer (Madrid)
🏢 Nexthink
📍 Madrid