Company Description MSX International Group is the leading general provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

The duties you will perform day-to-day basis are as follows:
- Connect with customers: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
- Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
- Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
- Upsell with ease: Recommend products or services that match customer needs and add value to their experience.

Qualifications
- Fluent in German(native or advanced)



with strong English communication skills.
- Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
- Build rapport with customers:
- Detail-oriented & organized:
- Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.
- _ Experience is a plus_: If you’ve worked in customer service, sales, or any people-focused role before, that’s even better

Additional Information
-
Full-time indefinite contract. 40 hours a week.:
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of Vacations + 3 extra days.
- Internal training plan.

Who are we?

With over 5,000 employees

📌 Customer Service Agent (Madrid)
🏢 Msx International
📍 Madrid