1 Opening
- Madrid

Role description:
We are still looking for the very Top Talent and we would be delighted if you were to join

What we look for?

We are seeking a Service Desk Incident Analyst to participate in the Regulatory and Compliance technology team of a client from the banking sector.

High English level is required.

It is necessary to visit the client's offices in Malaga 3 days a week.

Mandatory requirements:
- 3 years of experience in Customer focused IT or Banking fields.
- Previous experience on Incident Management is preferable.
- Experience in dealing with customers and managing conference calls.
- Knowledge of IT service management software and ITIL.
- Experience with office 365 with Excel competence.
- English level C1

Skills:
- Good communication skills and initiative.
- Ability to collaborate with team members.
- Ability to work under pressure.

¿What can we offer?
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).




- Retribución Adaptable´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Skills:
Incident management,office 365,conference calls,it service management software,

About UST

📌 Service Desk Incident Analyst (Madrid)
🏢 Ust Global
📍 Madrid