Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.
At Shalion, we empower brands to make smarter business decisions in eCommerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 1000+ e-retailers in 60+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, and JDE.
The role:
We are seeking a proactive and customer-focused associate to join our team. As a Customer Success Partner, you will play a key role in ensuring that our customers achieve the desired results when using our products/services. You will be responsible for communicating with customers, resolving their queries, providing exceptional support, and improving satisfaction.
As a Customer Success Partnerat Shalion, your responsibilities include:
Main areas of responsibility:
- Customer Support:
Respond to customer inquiries providing prompt and accurate information.
- Report Creation: Assist in creating reports that review key KPIs of client data. Analyze this data to identify trends and provide actionable insights to improve customer success strategies.
- Issue Resolution: Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members when necessary.
- Documentation: Maintain and update customer records, ensuring all interactions are accurately documented.
Secondary areas of responsibility:
- Resource Creation: Assist in creating and maintaining customer support materials, including FAQs and help guides.
- Training Assistance: Support the Customer Success team in customer training sessions.
- Feedback Collection: Collect and analyze customer feedback to identify areas for improvement and communicate this feedback to relevant teams.
- Performance Metri
📌 Customer Success Partner (Barcelona)
🏢 Shalion
📍 Barcelona
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