Guest Relations Ambassador
- Barcelona, ES, 08430
- Full Time

Something Extraordinary Every Day
- We are looking for an Apartment Ambassador to join our team at La Roca Village and elevate the ultra‑luxury experience we offer to our most distinguished guests. In this key role, you will shape unforgettable, highly personalised moments within The Apartment and The Suites, ensuring that every interaction reflects the highest standards of hospitality, care, and discretion.
- As an Ambassador, you will blend hospitality excellence with clienteling and relationship‑building, transforming each guest contact into an opportunity for emotional connection, loyalty, and long‑term commercial impact. You will work closely with our Private Client Services (PCS) team to support Black Book acquisition, nurture relationships with HNW guests, participate in events, and contribute to the growth of our private client portfolio.

About the role

What you’ll do:
- Deliver exceptional, personalised guest experiences in The Apartment and The Suites.
- Build meaningful relationships with high‑value guests,



anticipating their needs and exceeding expectations.
- Support PCS in client acquisition, profiling and ongoing relationship management.
- Participate in high‑end events and activations, representing our brand with excellence.
- Contribute to long‑term client portfolio development and loyalty strategies.

Who you are:
- Passionate about luxury hospitality, guest experience and personalized service.
- Warm, intuitive, detail‑oriented and able to create emotional connection effortlessly.
- Experienced in hospitality, luxury retail, clienteling or guest‑facing roles.
- Confident working with HNW clients and maintaining high standards of discretion and professionalism.
- Collaborative, proactive and comfortable working in a dynamic, guest‑driven environment.

If you’re driven by creating memorable moments and delivering world‑class service, we’d love to meet you.

BACKGROUND & SKILLS:
- Exper

📌 Guest Relations Ambassador (La Roca del Vallès)
🏢 Value Retail
📍 La Roca del Vallès