Job summary:
- D&G;’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.

Key Responsibilities:
- Take responsibility for own personal development, driving performance through excellent knowledge and skills.
- Acting positively on feedback and showing a can-do attitude. (e.g, use coaching session feedback to develop, use knowledge base system as required).




- Deal with customer queries and complaints right first time in the most efficient and helpful manner, whilst remaining focussed on resolving the primary reason for the customer contact.
- Ensure your knowledge of products, processes and systems are up to date and customer records are accurately maintained.
- Adhering to all regulatory requirements consistently when interacting with customers, act on any feedback received appropriately and ensure all customers are treated fairly.
- Understand expectations of the role and ensure that feedback from the customer experience is shared appropriately to contribute to continuous improvement of the customer journey and achievement of KPIs.
- Display role model behaviours, live & breath our core values whilst encouraging others to do the same.
- Identify and pursue sales opportunities that will improve the customer experience and add commercial value to the business,

📌 Agent Commercial Par Téléphone (Madrid)
🏢 Domestic & General
📍 Madrid