CRM Operations Analyst

Responsibilities
- Responsible for European e-commerce platform strategy operations, utilizing multi-channels to improve user recall, revisit, and activity.
- Analyze user behavior data, formulate and execute user growth CRM plans.
- Insight into platform items, user segments, landing page, knows how to filter the most conversion products.
- Cooperate with productcampaignmonetization teams closely, summarize the requests, output strategy, balance the business target and user experiences, data verification efficiency, continuously iteration.
- Monitor market trends, conduct competitive analysis, and provide strategic recommendations for product optimization and business development.

Requirements:
- Bachelor’s degree with 5 years’ experience in operational roles.
- Fluent written and spoken English and Spanish.
- Clear understanding of oversee e-commerce industry or platform user operation is preferred.
- Familiarity with user operation strategies and data analysis skills to identify user needs and behavior patterns from data.

Desirable Skills




- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterize

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