About the company

Utopiais a forward-thinking global real estate development group dedicated to creating a distinctive portfolio of luxurious and high-end hospitality assets.

At Utopia, we’re building more than properties — we’re crafting extraordinary experiences. Founded in 2023, our in-house architectural firm, Utopia Design, is at the heart of our mission to create a general portfolio of luxurious, high-end hospitality destinations. As part of a growing real estate development group, Utopia Design brings bold vision and innovative thinking to every project we take on.

We’re a young, ambitious team driven by creativity, excellence, and the belief that great design transforms the way people live, travel, and connect. From concept to completion, we’re reimagining what luxury means in today’s world — and we’re just getting started.

If you're passionate about design, architecture, and shaping the future of global hospitality, we invite you to grow with us.

About the role





We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre-opening to stable operations. This role sits at the intersection of hospitality operations, guest journey design, and operational input into architectural/design decisions.

Responsibilities
- Own the end-to-end guest experience vision, service philosophy, and standards across the portfolio.
- Build scalable playbooks/SOPs and training frameworks; drive consistent adoption with property teams.
- Lead the Guest Experience workstream for pre-openings: service model, readiness planning, staffing approach, training, and vendor inputs.
- Partner with Design and Development to ensure layouts, guest flows, and BOH enable luxury service delivery and operational efficiency.
- Establish feedback loops (guest insights, audits, incident reviews) and continuously improve quality and consistency.
- Collaborate cross-functionally (Operations, Brand/Ma

📌 Global Head of Guest Experience (Barcelona)
🏢 UTOPIA
📍 Barcelona