Job purpose:
The CS Representative is responsible for managing customer orders and inquiries, ensuring accurate order processing, timely delivery and a high level of customer satisfaction. Key link between customers and internal departments such as Sales, Production, Logistics, Pricing and Technical teams.
Main responsibilities:
- Manage customer orders from receipt to delivery, ensuring accuracy and compliance.
- To be the reference contact for customers regarding orders, deliveries, pricing and documentation.
- Coordinate with internal departments (Sales, Logistics, Production, Formulation ) to ensure accurate and on-time deliveries.
- Follow-up of orders and delays or incidences communication to customers
- Maintain and update customer and order data in ERP
- Support the sales team with information and reporting related to customers.
- Handle and follow-up customer complaints and claims
- Export and shipping documentation if required
Qualification and experience:
Bachelor's Degree in Business Administration or Trade.
Administrative vocational training with at least 5 years of experience.
IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
About ADM
Req/Job ID
107081BR
LI-Hybrid
Ref ID
LI-VC1
📌 Customer Service (Rivas-Vaciamadrid)
🏢 Adm
📍 Rivas-Vaciamadrid
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