Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:
- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and

providing feedbacks, setting action plans and following-up on them.




- Work closely with the Training and Quality Team in order to make the team provide

an excellence service to our customers
- Define prioritizations in order to achieve our goals and organize the team

accordingly.
- Go outside the box and detect improvement areas in order to have more efficient

process and procedures

Requirements:
- Have experience in Groups and Events handling and/or the Hotel Sector.
- Be a goal-driven, determined person being able to meet deadlines and work well

under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once
- Cooperative and communicative attitude with co-workers, managers and

employees.
- Excellent communication skills and ability to lead and guide
- Organized and methodical person
- Critical thinker and problem-solving skills essential

Offered
- Commissions as a percentage of objectives.
- Ticket Restaurante.
- hybrid work model. Monday to Frida

📌 Coordinador/a Ggt Madrid 1
🏢 Minor Hotels Europe and Americas
📍 Madrid