Minor Hotels is a general hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.

The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.

We are looking for a highly organized,



detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
- Functions:
- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and

providing feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team provide

an excellence service to our customers
- Define prioritizations in order to achieve our goals and organize the team

accordingly.
- Go outside the box and detect improvement areas in order to have more efficient

process and procedures
- Requirements:
- Have experience in Groups and Events handling and/or the

📌 Coordinador/a Ggt German Madrid 1
🏢 Minor Hotels Europe and Americas
📍 Madrid