Soho Farmhouse Ibiza:
Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The role...
- Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
- Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
- Support onboarding of new members, including welcome communications, tours, and orientation.
- Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
- Assist with the coordination of member events, reservations, private bookings, and special requests.
- Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
- Actively gather and log feedback from members,



escalating suggestions or issues to relevant departments.
- Champion the club's values, brand tone, and member-first approach in every interaction.
- Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

What we are looking for...

A successful Member Relations for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2+ years in a hospitality, concierge, membership, or guest relations role
- Exceptional interpersonal and communication skills
- Polished, professional demeanour with a genuine service mindset
- Strong administrative skills and experience using CRM or database systems
- Ability to stay calm and resourceful under pressure
- High attention to detail and confide

📌 Member Relations (Ibiza)
🏢 Soho House
📍 Ibiza