About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record in international staffing and customer support services, we take pride in delivering tailored career opportunities that genuinely transform lives. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless relocation experience and a rewarding long-term career journey.
Job Overview
We are actively seeking motivated and customer-focused Danish-speaking professionals to join our expanding Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for fluent or native Danish speakers to build a rewarding career in a dynamic, international work environment while enjoying all the benefits of living in one of Europe's most vibrant and affordable capitals.



The Danish Speaking Jobs With Paid Relocation Package position in Bulgaria is an exceptional stepping stone for those looking to grow professionally while exploring a new country and culture.
Key Responsibilities
Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of service excellence.
Accurately identify, assess, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner within the Customer Support Services environment.
Maintain detailed and precise records of all customer interactions and case updates using internal CRM and ticketing systems.
Collaborate closely with cross-functional teams including technical support, billing, and escalations to ensure comprehensive resolution of complex customer issues.
Proactively identify recurring customer pain points and communicate actionable feedback to team leaders and quality assurance teams

📌 Danish Speaking Jobs With Paid Relocation Package (España)
🏢 Mercier Consultancy Group
📍 España