Are you a fluent German speaker ready to elevate your career in the sun-drenched city of Valencia? We are looking for motivated Customer Advisors to join our expanding banking project.

Whether you are a seasoned finance professional or a newcomer with a passion for service, this is your chance to join a dynamic, international team in one of Europe's most vibrant coastal cities. In this role, you aren't just a voice on the phone; you are the face of a leading banking institution, helping customers navigate digital platforms and solve complex inquiries with professionalism and empathy.

What You'll Do:
As a Customer Advisor, your day-to-day will involve:
- Problem Solving: Identifying customer needs and providing accurate solutions in a "human-first" manner.
- Security & Compliance: Maintaining high standards of data privacy and following strict banking protocols.
- Continuous Improvement: Collaborating with your team to enhance the overall customer journey.

Training & Development:
We ensure you are fully prepared from day one. All new hires undergo a comprehensive training program:




- Initial Duration: First 5 weeks.
- Schedule: Initially 09:00-15:00, later extended to 35 hours per week.
- Content: A deep dive into banking software, financial regulations, and communication excellence.

Working Hours & Shifts:
- Morning Shift: 07:00-16:00
- Afternoon Shift: 14:00-24:00
- Type: 100% On-site in our modern Valencia office.

What We Are Looking For:
- Language Skills: Near-native or native proficiency in German (C1/C2), a solid command of English (B2), and an intermediate level of Spanish (B2).
- Mindset: A positive, "can-do" attitude. While prior banking or customer service experience is a plus, we hire for potential
- Residency: Already living in or willing to relocate to Valencia (must have valid EU work authorization).

Salary & Benefits:
- Base Salary: €20,800 Gross Annual.
- Performance Bonus: Up to €1,200 Annual KPI Bonus.
- Health & Wellness: Private Health Insur

📌 German Speaking Customer Advisor (Valencia)
🏢 Ignite
📍 Valencia