As a Senior Customer Success Manager - EMEA, you will play a vital role in
building strong, outcome-based relationships with our named accounts in Europe,
Middle East, and Africa. This will enable them to expand their international
footprint and grow revenues from those accounts moving forward. You will be
responsible for understanding their unique business needs and designing
solutions to meet those needs through consultative solutioning, ensuring that
our customers achieve their talent and business objectives through Multiplier.
Reporting to the EMEA Manager, you will work closely with your peers and
cross-functional stakeholders to drive customer satisfaction, retention, and
growth, while also contributing to the development of our product roadmap.
Process, creativity, curiosity, and tenacity will be critical to our success in
this role. You will be responsible for building trusted relationships with our
named accounts, ensuring they achieve their objectives, and driving customer
satisfaction and growth.
SKILLS & QUALIFICATION
* 4-10 years of customer-facing experience in B2B SaaS or HR to understand the
complexities of our industry and develop the necessary skills to drive
customer success. This experience will enable you to develop effective
strategies to meet customer needs and drive customer satisfaction and growth.
* 2-3 years in a Customer success/Account Management role to have a deep
understanding of customer needs and develop effective strategies to meet
those needs. This will also enable you to identify opportunities to upsell
and cross-sell, drive business results, and contribute to the development of
our product roadmap.
* 2 of the last 3 years overachieving goals and targets, demonstrating a proven
track record of success in driving customer satisfaction and growth. This
will enable you to contribute to the development of our product roadmap and
drive customer satisfaction and growth.