Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

We're looking for a Principal, Renewal Operations & Strategy — a senior individual contributor who will own the health, performance, and integrity of our entire renewal portfolio. This is not a people-management role; it's a high-impact expert track position for someone who wants to shape how a fast-growing B2B SaaS company renews, retains, and grows its customer base at scale.

You'll sit at the intersection of Analytics, Governance & Policy,



and Sales Process — the person every team turns to when they need to understand what's happening across renewals, why it's happening, and what to do about it. You won't just report on the portfolio; you'll define the rules, systems, and playbooks that make it run well.

What You'll Own

? Renewals Analytics

Build and maintain the single source of truth for renewal performance: gross/net retention, churn, downgrade, price increase, and expansion metrics across segments.
Design forecasting, cohort models and early-warning indicators to flag at-risk accounts before they become losses.
Partner with BI/Data teams to build self-serve dashboards for CS, Sales, and Finance leadership.
Translate portfolio data into a clear narrative for exec and board-level reporting
?️ Governance & Policy

Own and evolve the renewal policy framework — pricing floors, discount guardrails, auto-renewal terms, contract exception han

📌 Principal, Renewal Operations (Madrid)
🏢 Nexthink
📍 Madrid