Madrid, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.

If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a integral financial environment.

Why This Opportunity Stands Out

International banking project with strong brand exposure
Permanent contract after only 3 months
Competitive salary + annual bonus
Paid training & structured onboarding program
Multicultural and international working environment
Multichannel support (phone, chat, email)
Access to shift rotation including night shifts

Position Details

Role: German Customer Support Specialist – Banking Sector

Location: Madrid

Start Date: 16/09

Contract Structure

3-month temporary contract (initial phase)
Permanent contract based on performance

Salary Package – Madrid





€22,800 gross/year
€1,200 annual performance bonus

Your Responsibilities

As part of the German banking support team, you will:

Support customers via phone, email, and chat
Handle banking-related inquiries and front desk incidents
Deliver fast, accurate, and customer-oriented solutions
Maintain high service quality standards
Ensure efficient resolution of customer issues
Provide professional support to German-speaking clients

Training & Working Hours

Initial Training

Starts: 16/09

First 5 weeks:

09:00 – 15:00 (initial schedule)
Gradual increase up to 35h/week

From Week 6 onwards:

Full-time: 39h/week

Available Shifts (Madrid Only)

Morning: 07:00 – 16:00

Candidate Profile

We are looking for candidates who:

Are native German speakers (mandatory)
Have Spanish level B2 or higher
Are confident in customer communication
Can multitask in a fast-paced environment
Have strong empathy and problem

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