About Tuyo
Our mission is to help people move forward in their financial life. We are a small and very technical team in Madrid, and we serve thousands of customers in more than 130 countries.
We are building the future of money. Tuyo works like a bank account inside your phone, but with no bank in the middle. You keep control of your own money at all times.
We do not compare ourselves to other companies in Madrid or the US. We compare ourselves to the best companies in the world, and we are trying to do things nobody has done before.
The job
You talk to our customers every day. Your job is to make that experience far better than anything people expect from a financial product.
What That Looks Like
Answer every message that comes in by chat and email. The easy ones and the scary ones. With more care than people expect.
Find the real answer. Our product sits between crypto and banking: self-custody wallets, stablecoins, bank accounts (IBANs) and cards. When a transfer is stuck, you will learn to follow it on the blockchain, work out where it actually failed, and explain it.
Own the whole experience, not just the inbox. The help center, the way we write, our internal guides, our tone.
Bring what you learn back to the product. You are the closest person to our customers. Our engineers sit one desk away, and we act on what you tell them.
Decide what support at Tuyo should become as we grow, and then build it.
Who We Are Looking For
We care much more about who you are than about where you have worked.
Must have
Real care for people. You want to help, and you help more than anyone expects. This is the whole job.
Excellent writing. You can explain something difficult in simple words to someone who is worried, and still sound like a human being.
Real curiosity. You want to know how things work, and you are happy to become technical fast.
Attention to detail. You check before you answer.
Honesty. “I don't know, let me find out” is always a good answer. We prefer i
📌 Customer Experience (Madrid)
🏢 Tuyo
📍 Madrid