Managed Services Manager Spain (Las Rozas de Madrid)

Managed Services Manager Spain (Las Rozas de Madrid)

07 sep
|
Hewlett Packard Enterprise
|
Las Rozas de Madrid

07 sep

Hewlett Packard Enterprise

Las Rozas de Madrid

Managed Services Manager Spain
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:
Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Position Overview:
The Managed Services Manager is a pivotal role responsible for customer relationship management, ensuring the seamless delivery of services outlined in the Statement of Work (SOW).



This role adds substantial value to the customer by acting as an IT management partner, integrating seamlessly into the customer's IT management structure. The manager collaborates with the customer's IT service management team, applying ITIL/ITSM best practices, and ensures that the HPE service delivery team is fully aligned with the customer's critical IT services and business objectives.
Key Responsibilities:
Overall Delivery:
Responsible for the overall delivery of the Service solution.
Serves as the customer's single point of contact for all service-related issues, acting as the customer's advocate within HPE.
Goal Setting and Action Plans:
Establishes overall goals and develops action plans with achievable results.
Service Coordination:
Coordinates and manages the Action Plan for service activities, event management, process flows, and administration.
Communicates and coordinates activities with the cus

📌 Managed Services Manager Spain (Las Rozas de Madrid)
🏢 Hewlett Packard Enterprise
📍 Las Rozas de Madrid

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