About the Role
You will own technical support & management, partner service capability development, and internal Iron Triangle joint operations in your assigned country. The role sits at the intersection of Ruijie's networking & wireless portfolio, the partner ecosystem, and the sales–solution–service triangle — delivering projects, enabling partners, and fighting joint battles with sales and solution teams while ensuring the quality of local service delivery.
To succeed, you must be a self-starter and a self-learner, with strong customer-service instincts and proven technical problem-solving ability.
What You'll Do
- Technical Support & Management Project Testing :Lead pre-sales and acceptance testing, proofs-of-concept (POC), and solution demonstrations of Ruijie products and solutions, focused on campus network and wireless, in partnership with remote TAC and R&D.; ITR Issue Handling :Resolve partner and customer technical issues and service requests through the ITR (Issue-to-Resolution) process,



working closely with the Level-2 TAC team; establish and govern the local service-delivery framework (technical support, RMA, delivery processes) and own service quality. Project Delivery :Guide and support channel partners to complete Ruijie networking & wireless project delivery in the assigned country — covering planning, execution, acceptance, and handover — to ensure on-time, quality delivery and customer satisfaction.
- Partner Service Capability Development Local Service Partner Layout :Execute the local service-partner footprint in line with channel service policies — identifying, onboarding, and structuring service partners to cover the assigned country. Offline Enablement & Training :Build partner service capability through regular offline enablement sessions, service-process and technical certification training, product training, and workshops; act as the primary technical partner for enterprise channel partners and own their competence on Ruijie campus network

📌 Country Service Manager (Marzán)
🏢 Ruijie Networks
📍 Marzán