Mobile Solutions Support Engineer

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Madrid, Spain | Hybrid

Global Mobile & Telecom Solutions

Keep critical mobile solutions running. Solve complex problems. Build better platforms.
Are you passionate about technology, engineering and solving complex technical problems?
At Valid, we are looking for a Mobile Solutions Support Engineer to join our Operations & Support team within Mobile Solutions, based in Madrid.

You will work in a hands-on engineering environment supporting our Trusted Connectivity solutions, collaborating closely with Development, Product, Release and Global Support teams.
This role combines:

Linux & Systems | Telecommunications | Software | Networking | Databases | Cloud | Production Operations

Importantly, this is not simply a ticket-based support role. You will investigate complex issues, identify root causes, support deployments, develop operational tools and contribute to improving the reliability and efficiency of our platforms.





What will you do?
- Provide L2/L3 technical support and troubleshooting across products and production services.
- Investigate incidents, analyze logs and perform root-cause analysis.
- Monitor production environments and identify performance, availability and reliability issues.
- Develop and maintain operational tools using technologies such as Python, Java, Perl and Shell scripting.
- Support software deployments across staging and production environments.
- Troubleshoot connectivity and application issues using TCP/IP and protocol-tracing tools.
- Work with Linux/Unix, SQL, databases, JBoss/WildFly, XML, SOAP and web services.
- Support environments involving AWS, high availability, load balancing and clustering.
- Collaborate with integral teams and customers during technical incidents and ensure appropriate communication and follow-up.
- Participate in on-call activities, provide on-site supp

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