Are you passionate about operational excellence and delivering exceptional
customer service? Chubb European Group is seeking a highly motivated and
detail-oriented Consumer Operations Technician to join our dynamic team. In this
role, you will play a pivotal part in managing customer support requests,
supervising operational procedures, and driving process improvement initiatives
across our European operations. This is a 12 month contract position.
Key Responsibilities:
* Act as a trusted business partner and consultant, serving as the main liaison
between Chubb and external Third-Party Administrators (TPAs), ensuring smooth
communication and compliance with company policies.
* Deliver outstanding customer service support by fulfilling customer requests,
issue resolution, and responding to inquiries through various channels.
* Demonstrate active listening skills to fully understand customer needs,
recognizing both verbal and non-verbal cues to provide tailored solutions.
* Oversee portfolio administration tasks, including booking premiums, issuing
documents,
and handling broker requests with meticulous attention to detail.
* Analyze big data and customer trends to identify actionable insights,
accelerate innovation, and drive operational efficiencies.
* Collect, analyze, and interpret data to support business decisions and
present findings to stakeholders.
* Monitor and evaluate service delivery effectiveness, ensuring all activities
meet or exceed desired standards and agreements.
* Maintain accurate records in line with company records management policies
and procedures.
* Proactively identify opportunities for operational excellence, optimizing
resources and improving efficiency in all transactions and services.
* Troubleshoot and resolve issues by diagnosing problems, determining possible
resolutions, and implementing effective solutions.
* Adapt to rapidly changing environments, demonstrating strong multi-tasking
and prioritization skills while main
📌 Consumer Operations Technician (Madrid)
🏢 Chubb
📍 Madrid