? Who We Are
At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests.

We work with hotels around the world, and our commitment is to deliver specialized, efficient, and high-quality technical support, aligned with the excellence of our products.

? What Will You Do in This Role?
As a Support Technician in the Customer Success team, you'll be responsible not only for resolving technical and functional issues reported by our clients, but also for actively contributing to the continuous improvement of our support model, hotel care and tool usage
We're looking for someone analytical, goal-oriented, and committed to excellence—who can help us drastically reduce resolution times and consolidate Civitfun as a company known for its clear, agile, and effective technical support.

You’ll handle requests from receptionists, hotel managers, and IT teams,



performing rigorous analysis to offer well-founded diagnoses with clear and empathetic communication. You won't manage or build integrations, but you will need to understand the interactions between PMS systems and our services to detect basic errors and assist in their resolution.

✅ Key Responsibilities
Manage tickets and incidents via Zendesk, ensuring efficient, clear, and well-documented follow-up.
Analyze technical issues by reading logs and error messages, identifying common patterns or basic failures.
Use Kibana to analyze system behavior through the Dashboard and Discover views.
Use Postman to review responses and log traces during technical troubleshooting.
Detect failure points in communication between PMS and our systems, providing an initial technical diagnosis.
Escalate well-documented technical issues to the development team via JIRA.
Review and adjust configurations involving HTML structures within our tools when needed.
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📌 Customer Success Manager (España)
🏢 HBX Group
📍 España